Privacy Policy

1. Information We Collect

1.1 Account Information

When you create an account, we collect your email address, name, and authentication credentials.

1.2 Meeting and Conversation Data

When you use our Service, we collect and process:

• Audio recordings of your conversations and meetings
• Transcripts generated from your recordings
• AI-generated summaries and insights
• Meeting metadata (date, duration, participants)
• Custom agent configurations and instructions

1.3 Usage Information

We automatically collect information about how you use the Service, including:

• Device information and browser type
• IP address and general location
• Usage patterns and feature interactions
• Performance and error logs

2. How We Use Your Information

We use your information to:

• Provide and improve our AI conversation intelligence services
• Generate transcripts and summaries of your meetings
• Train and improve our AI models (only with aggregated, anonymized data)
• Send you service-related notifications
• Analyze usage patterns to improve the Service
• Prevent fraud and ensure security

3. Data Processing and AI

We use third-party AI services to process your conversations. Your audio and text data may be transmitted to our AI service providers for transcription and analysis. We ensure all providers comply with data protection standards.

Important: We do not use your individual conversations to train AI models without explicit consent. Only aggregated, anonymized data may be used for service improvement.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: AI transcription, cloud storage, and payment processing services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or asset sale

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication
• Secure data centers and infrastructure

6. Data Retention

We retain your data as follows:

• Account Data: Until you delete your account
• Meeting Recordings: According to your subscription plan (typically 14-90 days)
• Transcripts and Summaries: Until you delete them or close your account
• Usage Logs: Up to 90 days for security and analytics

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data and account
• Export your data (data portability)
• Opt-out of marketing communications
• Withdraw consent for data processing

To exercise these rights, contact us at: privacy@talkee.app

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your session and authentication
• Remember your preferences
• Analyze usage patterns (Google Analytics)
• Improve performance and user experience

You can control cookies through your browser settings.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to opt-out of the sale of personal information. We do not sell personal information.

12. GDPR Compliance (EU Users)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, and port your data.

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: privacy@talkee.app
• Support: support@talkee.app